Net-a-Porter’s CEO Can’t Get Enough of Customers Complaining - 𝓤𝓷𝓲𝓽𝓮𝓭 𝓢𝓽𝓪𝓽𝓮 24

Heather Kaminetsky is driving the luxury retailer’s comeback by repairing relationships with top shoppers—one email and dinner at a time.

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